Safaricom PLC has announced that its popular mobile banking service, M-Shwari, will be temporarily unavailable on Wednesday, February 11, 2026.
The outage is due to a scheduled system maintenance exercise aimed at improving the platform’s overall performance and reliability.
During this maintenance window, all M-Shwari services will be offline, and customers will not be able to access their accounts, make transactions, or use any related features.
M-Shwari has become an essential financial tool for millions of users, offering convenient savings and loan services directly through mobile phones.
Safaricom’s proactive approach to maintenance is designed to enhance service quality and ensure that users continue to enjoy a smooth and secure banking experience.
While the temporary disruption may cause some inconvenience, it is a necessary step to implement critical updates and system improvements.
Customers are advised to plan their transactions ahead of the downtime to avoid any interruptions. Safaricom has also assured users that the maintenance period will be as brief as possible, with services expected to resume promptly after the exercise is completed.
This maintenance reflects Safaricom’s commitment to maintaining high standards for its digital financial services and safeguarding the interests of its customers.
Users are encouraged to stay informed through official Safaricom channels for any updates or changes regarding the M-Shwari service availability.
Safaricom has confirmed that M-Shwari will be unavailable on Wednesday, February 11, 2026, due to scheduled system maintenance.
During this time, all services will be offline. Please ensure you complete any urgent transactions before the downtime.